Customer Service Administrator

At UZIN UTZ, a globally recognised family business, we are dedicated to excellence in flooring technology. From our beginnings as a small regional adhesive manufacturer, we have grown into one of the world’s leading providers of comprehensive flooring solutions. Our UK subsidiary Uzin Utz UK Ltd is looking for an experienced Customer Service Administrator to join our team in Rugby.  The role of Customer Service Administrator at Uzin Utz UK will give you the opportunity to work with a multi-branded provider, supporting the operational side of the business by dealing with company’s suppliers, distributors, business partners, and end customers. 

Customer Service Administrator

Key Responsibilities:

• Order Processing (via SAP system)
• To support a team of Technical Sales Managers
• Ensure that all customer enquiries are dealt with in an accurate, timely, efficient, and professional manner
• Working closely with a team of Regional Sales Managers to ensure the correct level of communication flows through the business, from and to our customers
• Improve processes and procedures in the Customer Service Desk
• Creation and maintenance of master data into SAP and CRM systems
• Liaising with transport companies to organise deliveries direct to our customers
• Liaising with supply chain contacts to monitor direct deliveries to our customers
• Able to multitask effectively by responding to emails as well as answering supplier, factory, and customer calls and processing information on various systems
• Monitoring the progress of orders by chasing and tracking
• Taking payments from customers when required
• Provide sales data to the Sales Managers when required
• Invoicing process
• Returns process and liaising with the warehouse to ensure the goods are stored in a timely manner and are in sellable condition
• Dealing with customer's claims and process credit and debit notes when necessary 

Essential Criteria for Applicants:

•  SAP Knowledge
• Microsoft Office, mainly Word and Excel
• Outlook
• Organisational Skills
• Customer Focused
• Negotiation Skills
• Communication Skills
• Able to work in a team as well as manage individual workload
• Time management, meeting deadlines 

Desirable Criteria for Applicants: 

• Confluence
• CRM
• Understanding of Import and Export processes 

Values: 

•  A passion for Innovation and Sustainability.
• To communicate clearly, act responsibly and sincerely. This creates the basis for reliable relationships.
• To take on challenges as an opportunity to learn and achieve something new. We are proud of and driven by the successes of our employees and customers.
• To act professionally and make decisions with care. Our uncomplicated cooperation makes us a preferred partner.
• A positive attitude towards teamwork and an appreciation for the contributions of others. 

What we offer:

• A role within a thriving and expanding company with a track record of success.
• Competitive salary.
• Contribution to pension plan.
• Benefits package
• Hybrid working
• On-site parking 

UZIN UTZ Limited is an equal opportunities employer and welcomes applications from all suitably qualified persons. We are committed to fostering an inclusive workplace where everyone feels valued and respected. 

Application: We invite enthusiastic, dedicated, and pragmatic individuals to apply. Please submit your CV and cover letter via email to hr.uk@uzin-utz.com 

Application deadline: 16th May 2025